Refund policy

Return & Refund Policy

Last Updated: 11/16/2025

At LadyN92, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help. Please review our Return & Refund Policy below.

1. Return Eligibility

To qualify for a return, the following conditions must be met:

  • Items must be returned within 14 days of delivery.

  • Products must be unused, unworn, unwashed, and in original packaging.

  • All tags, accessories, and protective coverings must be intact.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Lingerie & intimates

  • Beauty or personal-care products

  • Accessories (earrings, hair accessories, etc.)

  • Clearance, sale, or promotional items

  • Gift cards

2. Return Process

To start a return:

  1. Email our support team at [Insert Email] with your order number, item(s) you want to return, and the reason for return.

  2. Our team will provide you with the return instructions and return address.

  3. Ship the item back using a trusted courier service.

Important:

  • Customers are responsible for the return shipping cost.

  • We recommend using a trackable shipping service to avoid lost parcels.

3. Refunds

Once we receive and inspect your returned item, you will be notified via email about the approval or rejection of your refund.

If approved:

  • Your refund will be processed to your original payment method.

  • Refunds typically take 3–10 business days, depending on your bank or payment provider.

Refund Will NOT Be Issued If:

  • The item shows signs of wear, damage, or use.

  • The return request is outside the 14-day window.

  • The item falls under non-returnable categories.

Shipping Fees

  • Shipping costs are non-refundable.

  • If the order included free shipping, the actual shipping cost may be deducted from the refund total.

4. Exchanges

We currently offer exchanges only for the same product in another size or color (subject to availability).

  • If the requested item is unavailable, a refund will be issued instead.

5. Defective or Wrong Item Delivered

If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of:

  • The product

  • The issue

  • The packaging and shipping label

We will quickly assist with a replacement or refund at no extra cost to you.

6. Order Cancellation

  • Orders can be canceled within 12 hours of purchase.

  • After this period, orders may already be processed and cannot be canceled.

7. Contact Information

For all return or refund inquiries:

LadyN92 Support Team
Number : + 1 701 390 3516
Email : youealex@gmail.com
Business Hours: Monday – Saturday